AlarmNet, a cellular service provided by Resideo (formerly Honeywell, formerly Ademco) experienced a service impairment on Sunday, March 13.
Com-Linq Central Station provides three paths from Resideo’s clearinghouse in Syosset, New York. We host two of their IP receivers. A tertiary path is provided phone line into our SurGard System III receiver. Our last signal received on our IP receiver prior to the impairment was received at 5:52pm. The last signal on our phone line path was received at 6:56pm.
No signals were received for the next almost five hours. The tertiary path started receiving signals at 11:38pm. Our IP receivers finally came back on-line at 3:03am this morning.
Traffic is not at 100% yet, but it is being received.